Return & Refund Policy
Refund Policy for Top10OnlineStore.com
Effective Date: February 7, 2025
At Top 10 Online Store, we are committed to providing you with the best shopping experience. If for any reason you are not completely satisfied with your purchase, we’re here to help with our straightforward return and refund policy.
1. Return Eligibility
We accept returns under the following conditions:
The item must be returned within 14 days from the date you received it.
The item must be unused, in its original packaging, with all tags, labels, and accessories intact.
Proof of purchase (receipt or order confirmation) is required for all returns.
Certain products, including but not limited to personalized items, intimate apparel, or perishable goods, are non-returnable. Please check the product page for any specific exclusions.
2. How to Return an Item
To initiate a return:
Contact Us within 14 days of receiving your order by emailing us at top10onlinestores@gmail.com or calling +92 331 4894590.
Provide your order number, a description of the item you wish to return, and the reason for the return.
We will provide you with return instructions and an address to send the item back to.
Please note: You are responsible for return shipping costs, unless the item is defective or an error was made in your order.
3. Refund Process
Once we receive the returned item and verify its condition:
If your return is approved, a refund will be issued to your original payment method. The refund will be processed within 5-7 business days.
Shipping fees are non-refundable unless the item is defective or incorrect.
Refunds will be issued for the product price only. Any shipping charges or customs fees paid during your original purchase are not refundable.
4. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
Please contact us immediately with photos of the damaged or incorrect product within 7 days of receiving your order.
We will assist you in replacing the item or issuing a full refund.
Return shipping for defective or damaged items is covered by us.
5. Exchange Policy
We currently do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order.
6. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at top10onlinestores@gmail.com or call +92 331 4894590. We can cancel your order only if it has not yet been processed for shipment. Once the order has shipped, it will follow our regular return process.
7. Contact Us
For any questions or concerns regarding our Return & Refund Policy, please feel free to contact us:
Email: top10onlinestores@gmail.com
Phone: +92 331 4894590
Street: P.O. Box 16080, Dubai, UAE