Shipping Policy
Shipping Policy for Top10OnlineStore.com
Effective Date: February 7, 2025
At Top 10 Online Store, we are committed to providing you with a smooth and convenient shopping experience. Our shipping policy ensures that your orders are delivered in a timely and secure manner. Below are the details regarding our shipping process.
1. Shipping Locations
We currently offer shipping to UAE and internationally. Shipping costs and delivery times may vary depending on the delivery location.
2. Processing Time
All orders are processed within 1-2 business days of receipt.
Business days are Monday through Friday, excluding weekends and public holidays.
Once your order is processed, you will receive a shipping confirmation email with tracking details.
3. Shipping Methods and Costs
We offer various shipping methods, including standard and express options, depending on your location. Shipping costs are calculated at checkout based on your delivery address and the weight of the items in your order.
UAE Domestic Shipping:
Standard Shipping: Delivery within 3-5 business days.
Express Shipping: Delivery within 1-2 business days.
International Shipping:
Delivery times may vary by country and shipping carrier.
Estimated delivery time: 5-10 business days depending on the destination.
Shipping Costs:
Shipping costs are calculated based on the shipping method and location. You can see the total shipping cost during the checkout process before confirming your order.
4. Shipping Delays
While we strive to deliver your order as quickly as possible, shipping times may vary due to factors beyond our control, such as weather, customs delays, or carrier issues. We will notify you if any significant delays occur.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order on the shipping carrier's website.
6. International Shipping & Customs Fees
For international orders, customs duties, taxes, and import fees may be applied based on the country of delivery. These fees are the responsibility of the customer, and we recommend checking with your local customs office to estimate any additional charges.
7. Incorrect Address
Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping information. If you realize there is an error in your shipping address, please contact us immediately at top10onlinestores@gmail.com.
8. Lost or Damaged Packages
In the rare case that your package is lost or damaged during shipping, please contact us immediately. We will assist you in resolving the issue with the carrier and make sure you receive your items in a timely manner.
9. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please feel free to contact us at:
Email: top10onlinestores@gmail.com
Phone: +92 331 4894590
Street: P.O. Box 16080, Dubai, UAE